Returns & Refunds
AdCloth works hard to ensure that you will love what you receive. That is why our production team has a sure-fire process to get every detail right, from start to finish.
Once you have placed your order with us, you will receive an order confirmation via email. At this time, you will be asked to provide final vector artwork (.ai or .eps format) for your product, if it has not already been provided. A proof (which consists of a sample image of the printed product) will then be provided for your full review prior to final production. We will not move your order into final production until your final approval has been received.
All concerns regarding orders must be received within 10 business days from the date your order was delivered. Please keep in mind that as all products on our website are custom made, we will not accept returned products.
In the rare event that you are not happy with your final product, please contact us. We review each order on a case by case basis and we will work with you to ensure that you are happy once again.